Effective date: August 27, 2025
Magnetic Dudu Net (a brand of Bluelabs Hygiene) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data when you interact with our services (including our website, phone, email, and in-person services).
1. Controller
The data controller for purposes of this policy is Bluelabs Hygiene, trading as Magnetic Dudu Net.
Contact us:
📞 +254 717 819 204
📧 service@rafikipestcontrol.com
📍 Duruma Rd, Nairobi, Kenya
2. Information we collect
We may collect and process the following categories of personal data:
a. Contact & identity information
- Name, address, email, phone number, company name (if applicable).
- Identification details when required for invoices or contracts.
b. Transaction & service data
- Order details, measurements, product choices, installation records, payment details (payment processors may hold card details; we do not store full card numbers).
- Service history, warranties, complaints and refunds.
c. Technical & usage data
- IP address, browser and device type, pages visited, referring pages, date/time stamps, and other analytics collected when you visit our website or use our online forms.
d. Communications
- Messages and content you send to us by email, phone, social media, or contact forms (including photos or measurements you submit to get a quote).
e. Marketing preferences
- Your preferences about whether and how we contact you with promotions, updates, or newsletters.
3. How we use your information
We use personal data for the following purposes:
- To provide, install, maintain and warranty our magnetic and retractable net products.
- To process orders, quotes, payments, refunds and to manage your account.
- To communicate with you about appointments, service updates and customer support.
- To send marketing (with your consent where required) and promotional offers.
- To improve our services and website through analytics and feedback.
- To comply with legal and regulatory obligations (e.g., tax, accounting, dispute resolution).
We only use personal data for purposes compatible with the purpose it was collected for, unless we have a lawful basis to do otherwise (for example, your consent, contract performance, or a legal obligation).
4. Legal basis for processing
Where applicable and depending on the situation, our lawful bases for processing personal data include:
- Performance of a contract (e.g., providing goods and installation).
- Your consent (e.g., signing up to marketing communications).
- Legitimate interests (e.g., fraud prevention, improving our services) provided those interests do not override your rights.
- Compliance with legal obligations.
5. Sharing and disclosure
We may share personal data with:
- Service providers — payment processors, delivery and logistics partners, installation contractors, IT and analytics providers. They process data only on our behalf.
- Legal & regulatory authorities — where required by law or to protect our rights.
- Business partners — if you consent or where necessary to deliver a service you requested.
- Professional advisors — auditors, lawyers, and accountants when necessary.
We do not sell your personal data to third parties.
6. International transfers
Some service providers we use may process data outside of Kenya. When we transfer data internationally we will ensure appropriate safeguards are in place in accordance with applicable law.
7. Cookies and tracking
Our website uses cookies and similar technologies to operate the site, remember preferences, and collect analytics. You can control cookie settings through your browser — however, blocking cookies may affect website functionality (for example, contact forms or quote tools).
We may use third-party analytics (e.g., web analytics providers). These providers collect technical and usage data as described above.
8. Data security
We implement appropriate technical and organisational measures to protect personal information against loss, theft, misuse, and unauthorized access, including access controls and secure storage practices. While we strive to protect your data, no system is completely secure — if a data breach affecting your rights occurs, we will follow applicable legal requirements, including notification where required.
9. Data retention
We keep personal data only for as long as necessary to fulfil the purposes outlined in this policy (for example, to provide services, comply with legal obligations, resolve disputes, and enforce agreements). When data is no longer required it will be securely deleted or anonymised.
10. Your rights
Subject to applicable law, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to or restrict certain processing (for example, direct marketing).
- Request portability of your data in a commonly used format.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at service@rafikipestcontrol.com
or call +254 717 819 204. We may ask for identity verification before fulfilling requests. We will respond within the timeframes required by applicable law.
11. Children
Our services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us to request deletion.
12. Third-party links
Our website may link to third-party sites (e.g., social media, payment providers). This Privacy Policy does not apply to those sites — review their privacy policies before providing personal data.
13. Changes to this policy
We may update this policy from time to time. When we make material changes we will post the updated policy with a revised effective date. Continued use of our services after any change indicates acceptance of the revised policy.
14. Contact us
If you have questions, complaints or wish to exercise your rights, please contact:
Bluelabs Hygiene — Magnetic Dudu Net
📞 +254 717 819 204
📧 service@rafikipestcontrol.com
📍 Duruma Rd, Nairobi, Kenya